Already my client?

Hey there—glad to have you back! You can log in to your client portal to check your bill, request appointments, fill out paperwork, or send me a secure message anytime.

Having trouble with the portal?

Here is a gentle guide to help:

Signing up:

Sign up page for Logan River Counseling LLC client portal. Fields include client's birthday, email address, password, and confirm password. Displays Therapynotes Terms of Service updated August 27, 2024. Checkbox to accept terms is present. "Sign Up" button at the bottom.

Once we've connected, my office admin, Alex, will send you a welcome email from our client portal and lets you know that a few forms need to be filled out before we schedule your first appointment.

Click the link in that email, and you’ll be taken to the portal sign-up page. From there, just follow these simple steps:

  • Confirm your date of birth (or your child’s, if the client is a minor)

  • Create a password for your portal account

  • Accept the terms of service

After that, you're all set to access your paperwork and explore the portal!

Completing Paperwork:

Screenshot of a document management section for Logan River Counseling LLC, listing several forms under 'Paperwork & Forms' with options to complete: Client History Form, Client Information Form, Client Insurance Form, Emergency & Other Contacts Form, Informed Consent for Treatment, and Payment Agreement, all sent on April 23, 2025.

Once you're logged in, head to the “Documents” tab to find any paperwork you need to complete.

All forms can be filled out and submitted electronically—easy peasy! Once submitted, the documents are automatically added to your profile and both Alex and I will be notified.

Two forms will always be available in your portal:

  • Client Insurance Form

  • Payment Agreement Form

You can use these at any time to update your insurance or payment info. Submitting either will automatically notify Alex, so we can make sure everything’s up-to-date on our end!

Secure Messaging:

A new message window on a digital platform with options for selecting audience type (Administrative, Billing, Clinical), topic field, subject input, and message body text area. Buttons for "Send Message" and "Cancel" are visible.

To send a message through the portal, just head to the “Messaging” tab!

There are three message types to choose from:

  • Administrative – Sent to both me (your therapist) and Alex, my office admin

  • Billing – Goes directly to Alex for help with payments or insurance

  • Clinical – Comes only to me! This is best for non-urgent matters related to our work together. These messages are private and can only be seen by me, your clinician.

Secure messaging is a great way to stay in touch between sessions for simple updates or questions!

Requesting Appointments

Online appointment request form for Logan River Counseling LLC. Includes client details, service type, location options, and clinician information. Features buttons to view available times or cancel.

You can request new appointments directly through the portal—so easy!

Just go to the “Appointments” tab to view your upcoming sessions. From there, you’ll see an option to request a new appointment that works for you.

Heads up: To cancel or reschedule an existing appointment, please send a secure message or give us a call so we can help you directly.

That’s It! You’re All Set

Thanks for using the client portal—it’s here to make your experience smooth and stress-free. If you run into any trouble or have questions, don’t hesitate to reach out. We’re happy to help!